You can cancel any order placed, provided it has not been dispatched. In this case, you need to intimate Rudra Samrat by e-mail ([email protected]) or call with purchasing details as soon as purchase is done.
Rudra Samrat reserves the right to refuse or cancel any order placed for any product that is listed at an incorrect price. In case, you are charged, the same shall be credited to your account (whichever is used at time of purchasing the product) and duly notified by email.
You must use your own credit card for credit card transactions. The liability to use a card fraudulently will be on you and the responsibility to ‘prove otherwise’ shall be exclusively on you. In case you received an open or unsealed package from Rudra Samrat shipping partners, please do not accept the shipment and intimate Rudra Samrat to investigate the issue. Rudra Samrat will replace the product without additional charges.
In case there are any quality concerns, please email us from your registered e-mail address at [email protected] by mentioning your subject line as Purchase Order No Quality Concerns. E.g. X123_Quality Concerns.
Rudra Samrat takes quality as one of their top values. In case of any complaint, a special team will be assigned to investigate the matter in order to refund or replace the product to you. This process may take 3-4 weeks depending on concerns received by you.